What it is
Bulky, impact-sensitive goods need real logistics. Reinforced packaging, a check against the order before dispatch and a carrier that accepts liability for the volume — with tracking passed on to you.
What is included
- Reinforced packaging
- Documented pre-dispatch check
- Tracking code
- Transport cover as provided by the carrier
- Support in case of transit damage
How it works
Verification
The item is visually tested and checked against the order before packing.
Packaging
Corner reinforcement, strapping and fragile-content labelling.
Dispatch
Invoice issued, carrier collection and tracking code sent to you.
Receiving
We instruct you to inspect the volume with the driver present and note any damage on the delivery note.
Frequent questions
How long does delivery take?
It depends on destination and carrier. The estimated window is confirmed before the order is finalised.
What if it arrives damaged?
Refuse the delivery or record the damage on the delivery note with the driver present, then contact us the same day. With that record we resolve the replacement.
Can I collect in person?
Yes, by appointment, presenting identification and the order confirmation.
Related
Full range
Gas water heaters
Tankless heaters from 7 to 45 litres per minute, in digital, mechanical and condensing versions.
See how it works
Stored hot water
Electric storage tanks
Thermal storage tanks from 100 to 1,000 litres, in low and high pressure versions.
See how it works
Safe adaptation
Gas conversion kits
Kits and guidance to adapt an appliance to the gas actually available on site.
See how it works